Ethics & Standards
At Hemaya, we don't just provide security; we provide certainty. Our operations are governed by a strict ethical framework that prioritizes human rights, legal compliance, and accountability.
Global Standards
International certifications: ISO 9001:2015 and ISO 45001:2018
Double ISO Accreditation
Maintaining global benchmarks with ISO 9001 for Quality Management and ISO 45001 for Occupational Health & Safety.
Respect for human rights
We ensure that all our security personnel respect and uphold fundamental human rights in every aspect of their work. This includes: Prohibiting any form of torture, inhumane or degrading treatment. Respecting the dignity and privacy of all individuals. Avoiding any form of discrimination or abuse.
Compliance with laws, international standards, and regulations
Our operations strictly comply with national and international laws, as well as globally recognised standards, including: Adhering to the legal frameworks governing security services in our operational regions. Complying with the Universal Declaration of Human Rights, the Geneva Conventions, and the UN Guiding Principles on Business and Human Rights. Following the Montreux Document on the obligations of private security companies under international law. Aligning with the Voluntary Principles on Security and Human Rights (VPSHR). Conducting thorough background checks on all personnel to ensure compliance with ethical standards.
The Montreux Adherence
We operate under the strict obligations of private security companies under international law, ensuring your brand is never exposed to reputational risk.
Use of force
We emphasise a restrained and responsible approach to the use of force:
Force is used only when necessary and proportionate to the threat encountered.
Our personnel receive extensive training in conflict de-escalation and non-violent solutions.
Detention and treatment of persons
Ensuring all detainees are treated humanely and in accordance with international human rights laws.
Prohibiting arbitrary detention and any cruel, inhumane, or degrading treatment.
Allowing independent oversight of detention practices.
Prohibition of torture and other cruel, inhuman, or degrading treatment or punishment
Prohibiting all forms of torture and cruel, inhuman, or degrading treatment.
Training personnel on human rights standards to prevent abuse.
Reporting any violations promptly and ensuring accountability.
Sexual exploitation and abuse prevention
Implementing strict policies against sexual exploitation, abuse, and harassment.
Providing training and education on maintaining professional conduct.
Establishing confidential reporting mechanisms to address misconduct.
Accountability and transparency
We uphold transparency in all aspects of our operations:
Maintaining clear reporting structures and internal accountability mechanisms.
Providing accessible channels for grievances and ensuring timely resolution of complaints.
Engaging in independent audits and assessments to ensure compliance with ICoCA standards.
Grievance mechanism
We recognise the importance of an effective grievance mechanism to address concerns related to our operations:
We maintain a clear, accessible, and transparent process for handling grievances from clients, employees, and affected individuals.
Every complaint is taken seriously and investigated thoroughly to ensure fairness and accountability.
We work closely with independent bodies to oversee grievance resolutions and implement corrective measures when necessary.
To submit a grievance, please do not hesitate to contact us at [email protected] / [email protected]
Proportionate Use of Force
Our personnel are trained in conflict de-escalation. Force is used only when necessary and strictly proportionate to the threat encountered
Prohibition of human trafficking and slavery
We firmly oppose human trafficking and modern slavery:
Ensuring that all employees are hired through legal and ethical means.
Conducting regular audits to verify the integrity of our recruitment processes.
Collaborating with international organizations to uphold anti-trafficking measures.
Health, safety, and environmental responsibility
We priorities the health, safety, and well-being of our personnel and the communities in which we operate:
Implementing rigorous health and safety policies to prevent workplace hazards.
Minimising environmental impact through responsible operational practices.
Providing ongoing training in occupational health and environmental awareness.
Training and continuous improvement
Our team undergoes regular training to reinforce ethical conduct and professional excellence:
Human rights education and awareness.
De-escalation techniques and conflict resolution.
Adherence to international security standards and evolving best practices.